Supporting HIV care through education and innovation

Topic: Quality Management

Quality management under Ryan White is a series of activities that focus on enhancing the quality of HIV/AIDS care provided and increase access to services. These efforts focus on how health and social services meet established professional standards and user expectations. HRSA/HAB quality initiatives help grantees implement quality management programs that target clinical, administrative, and supportive services.




  • HRSA HIV/AIDS Bureau
    June 2013
    Quality management technical assistance and training resources from the National Quality Center.
  • HRSA HIV/AIDS Bureau

    Quality improvement campaign to improve patient retention in HIV/AIDS care.

  • U.S. Department of Health and Human Services
    October 2013

    The National Strategy for Quality Improvement in Health Care (National Quality Strategy) is a nationwide effort to align public and private interests to improve the quality of health and health care for all Americans. 


  • HRSA HIV/AIDS Bureau
    June 2013

    Manual for Ryan White Part A grantees and planning bodies on administration of their programs. Update reflects Ryan White legislative and program requirements through 2013.


  • U.S. Department of Health and Human Services
    January 2012

    Federal guidelines for treatment of HIV/AIDS and related conditions and for prevention-related topics such as perinatal transmission, workplace exposures, non-occupational exposures, routine HIV testing, and others.


  • US Map
    HRSA HIV/AIDS Bureau
    March 2014

    State and national profiles on the Ryan White HIV/AIDS Program and HIV/AIDS epidemic, presenting state-level information (population characteristics, infection statistics, services provided). Profiles can generate data tables and charts.

Training resources

Slide sets

  • HRSA Logo
    HRSA HIV/AIDS Bureau
    January 2014

    Note: The recording for this Webinar is not yet available.

    The webinar provides an overview of the HIV/AIDS Bureau’s expectations for a quality management program and the components of a successful quality management program.

  • HRSA HIV/AIDS Bureau
    November 2012

    Slide presentations for workshop sessions held at the November, 2012 Ryan White Grantee meeting in Washington, DC. 

  • 20 Years of Leadership A Legacy of Care
    HRSA HIV/AIDS Bureau
    August 2010

    Download presentations from the nearly 250 workshops held at the 2010 meeting.  Tracks included: Access and Retention; Administrative and Fiscal Management; Coordination and Linkages; Cultural Competency; Prevention/Care Continuum; Program/Agency Development; and Quality/Evaluation/Data.


  • National Quality Center
    October 2013

    Articles on emerging quality improvement topics, featuring best practices of Ryan White HIV/AIDS Program grantees.




  • New York State Department of Health AIDS Institute, February 2013

    Summary of HIV ambulatory care quality data from Ryan White Part C and D grantees as submitted through the eHIVQUAL website, a performance measurement tool that provides a set of national benchmarks and built-in reporting for a broad range of clinical indicators.


  • Florida/Caribbean AETC, January 2009

    Clinic chart tools covering an array of Primary Care topics in HIV/AIDS care (e.g., antiretroviral therapy, adherence, chronic pain, depression, dyslipidemia, HIV risk assessment, laboratory results, substance abuse).

  • Kentucky Department for Public Health, January 2007, HIV/AIDS Branch, January 2007

    Satisfaction survey for clients of Kentucky's HIV/AIDS Care Coordinator Program that seeks to facilitate the provision of care to HIV-infected individuals and their families.

  • New York State Department of Health AIDS Institute, March 2002
    HIV-specific, validated tool to assess patient satisfaction with HIV primary care. HIV ambulatory care modules cover: primary care, case management, substance use, mental health, women's health, and Medicaid managed care. Includes section on how to plan and implement survey in HIV settings.
  • Dallas EMA, January 2011

    Program and service monitoring tools developed by a Part A grantee.

  • Indianapolis TGA, July 2011, MCHD, July 2011

    Tools used for quality and program monitoring by a Part A program.

  • Phoenix/Maricopa County EMA, April 2011

    Tools developed by a Part A program to monitor services and program administration.


  • New York State Department of Health AIDS Institute, August 2006

    Guide on ways an organization can involve consumers in quality, including: representation on the Board of Directors; establishment of an HIV-specific Consumer Advisory Board (CAB); consumer representation on an existing CAB.

  • New York State Department of Health AIDS Institute, September 2006
    Instructions for improving the quality of HIV care, offering step-by-step guidance on how to build a quality program, orchestrate quality improvements and then sustain those improvements.
  • Document Cover for Measuring Clinical Performance
    New York State Department of Health AIDS Institute, January 2006

    Step-by-step process for measuring clinical performance with the goal of improving quality of care.

Training resources

  • AETC National Resource Center, January 2011

    Table that links HAB's performance indicators to an array of clinician training resources developed by HRSA programs, providing a starting point for faculty as they develop trainings around these indicators.

  • New York State Department of Health AIDS Institute, May 2006
    Workshop materials for facilitators to help them conduct interactive group exercises to promote quality improvement among HIV providers. 

Includes 23 quality improvement workshops with background information and facilitator notes, exercises, participant handouts, and presentation slides.
  • Facilitator guide to train consumers to understand performance data and empower them to partner with their health care providers. Contains Facilitator Guide and Handouts for Consumer Workshop; Consumer Workshop Brochure; and Literature Review.
  • New York State Department of Health AIDS Institute, August 2006
    Guide for facilitators to introduce interactive learning experiences during quality improvement trainings. Includes 21 games organized around five “critical concepts” for quality improvement: Data and Measurement, Systems, Developing Changes, Testing and Making Changes, and Cooperation.