Service Standards: Guidance for Ryan White HIV/AIDS Program Grantees/Planning Bodies

Service Standards: Guidance for Ryan White HIV/AIDS Program Grantees/Planning Bodies

December 2, 2014
HRSA HIV/AIDS Bureau
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The Health Resources and Services Administration (HRSA), HIV/AIDS Bureau (HAB) has developed guidance for Ryan White HIV/AIDS Program (RWHAP) grantees and planning bodies on the development and implementation of local service standards, formerly referred to as standards of care.

In accordance with the RWHAP Parts A and B program manuals, service standards are to be developed for each funded service category offered within the state or jurisdiction. Service standards are often embedded within the "Policies and Procedures" in RWHAP Parts C and D programs. These standards are in place to ensure that RWHAP providers offer the same fundamental components of a given service category within a given service area. Measurement of service outcomes is greatly facilitated by the development of service standards and indicators addressing expected or desired service results, including the HRSA/HAB performance measures.

This document is intended to assist grantees and planning bodies with developing local service standards, outlining what should be addressed in service standards, the frequency in which they should be reviewed for accuracy and relevance, how service standards may be used locally, and pointing grantees to additional resources that exist when developing service standards. Please use this resource when developing service standards and monitoring the delivery of health services across your local continuum of care.

If you have any questions regarding service standards, please consult your HRSA HIV/AIDS Bureau Project Officer.