Supporting HIV care through education and innovation

HRSA Contact Center

HRSA Contact Center

Description

The HRSA Contact Center helps grantees with the HRSA Electronic Handbooks (EHBs) system. The EHB is the web-based method to report on any deliverable identified in a grant award (e.g., progress reports, RSR).

Contact

Phone: 1-877-464-4772
Hours: 9:00 a.m. to 5:30 p.m. ET, Monday through Friday
Email: CallCenter@HRSA.gov

Services

Examples of questions that the Call Center can help with include:

  • Electronic Handbook (EHB) Integration:
    • EHB registration;
    • EHB access and permissions;
    • EHB submission statuses.
  • RSR Web System navigation:
    • Workflow and status questions;
    • Generating print-ready versions of RSR reports.
  • Report validation and troubleshooting:
    • Understanding validation errors, warnings, and alerts;
    • XML upload problems;
    • Bug/defect reporting.
  • Distributing copies of the XML schema.
  • Guidance on choosing which software option is best given a grantee’s current data system and resource capacity.