Supporting HIV care through education and innovation

Case Managers

Case managers are critical members of a Ryan White care team. They help patients navigate the health care and social services systems, and they help clinicians coordinate and implement care plans. Medical case managers provide essential education and follow-up to make sure that patients understand the importance of adherence to treatment and keeping both routine and specialty appointments.

Topics for case managers

  • Case Management - best practices and creative approaches for case management and support services.
  • Medical Services - case managers play an important role in identifying and addressing many common medical concerns including adherence problems, substance abuse, and mental illness.
  • Engagement in Care - tools for assessing and improving patient engagement.
  • Consumers / Patients - tools for patient education, models and best practices for peer programs, advisory boards, and consumer involvement initiatives.
  • HIV Counseling and Testing - guidelines, tools, and resources for special situations.
  • Populations - these resources address cultural competency, as well as challenging situations such as incarceration, homelessness, and rural settings. Approaches and considerations for serving special populations such as adolescents, women, transgender, and MSM communities are also documented.

Key Resources

Webinars and Training

  • Oregon Health Authority
    February 2013

    Multimedia training modules on use of CAREWare, free software developed by HRSA's HIV/AIDS Bureau to manage HIV/AIDS care data and produce the client level data report, Ryan White HIV/AIDS Services Report (RSR).

Tools and Job Aids

  • HRSA
    November 2013

    The Common Patient Assistance Program (PAP) Application can be used to apply for any pharmaceutical assistance program (PAP) offered by pharmaceutical companies. 

Reports and Best Practices