Case Managers

Case managers are critical members of a Ryan White care team. They help patients navigate the health care and social services systems, and they help clinicians coordinate and implement care plans. Medical case managers provide essential education and follow-up to make sure that patients understand the importance of adherence to treatment and keeping both routine and specialty appointments.

Topics for case managers

  • Case Management - best practices and creative approaches for case management and support services.
  • Medical Services - case managers play an important role in identifying and addressing many common medical concerns including adherence problems, substance abuse, and mental illness.
  • HIV Care Continuum - tools for assessing and improving patient engagement.
  • Consumers / Patients - tools for patient education, models and best practices for peer programs, advisory boards, and consumer involvement initiatives.
  • HIV Counseling and Testing - guidelines, tools, and resources for special situations.
  • Populations - these resources address cultural competency, as well as challenging situations such as incarceration, homelessness, and rural settings. Approaches and considerations for serving special populations such as adolescents, women, transgender, and MSM communities are also documented.

Key Resources

Guidelines and Manuals

  • HRSA HIV/AIDS Bureau
    November 2013
    Performance measures to help Ryan White HIV/AIDS programs monitor and improve the quality of care they deliver.

Tools and Job Aids

    November 2013

    The Common Patient Assistance Program (PAP) Application can be used to apply for any pharmaceutical assistance program (PAP) offered by pharmaceutical companies.

Reports and Best Practices


  • HRSA HIV/AIDS Bureau
    October 2015
    This project traces the history of the Ryan White HIV/AIDS Program, the largest federal program focused on HIV/AIDS care, featuring a timeline, the legislation, video and audio insights and more.