Engaging and Enrolling Clients

These tools and resources are designed to help RWHAP case managers and other staff to engage and support clients throughout all phases of enrollment:

Determining coverage eligibility

  • Eligibility Decision Tree
    Audience: Case managers
    Decide if a client should enroll in the Marketplace, with Medicaid, or neither. See how ADAP fits with other coverage.

  • ADAP Coordinator Directory (Source: NASTAD)
    Audience: Case managers
    Contact information for state ADAP programs.

Engaging clients in conversations about coverage and addressing their questions and concerns

Choosing an affordable plan

Tracking enrollment and renewals